FestoviraFrequently Asked Questions
Estimated U.S. delivery: 3–7 business days. Shipping Policy
Find answers about choosing products, orders, delivery and returns. Use the full policies for the details that apply to your order.
Products
How do I choose between products at Festovira?
Start with what you want the product to do and the space, equipment or item it needs to fit. Open the product page and compare the stated dimensions, materials and intended use before choosing.
Where can I check specifications, sizes or options?
Use the Specifications section and product photos. If the page offers a size, color or another option, choose it before adding the item to your cart. If a needed measurement or compatibility detail is absent, contact us with the product title or SKU.
What should I compare when shopping for backdrops & hanging decor?
Photo area. Measure the available wall width and hanging height. Compare the listed details in the shop; contact us if a required specification is missing.
What should I compare when shopping for table & cake decorations?
Table. Check the number of pieces and size before setting the table. Compare the listed details in the shop; contact us if a required specification is missing.
What should I compare when shopping for balloons & balloon displays?
Entrances and corners. Check the listed pieces and which mounting supplies are included. Compare the listed details in the shop; contact us if a required specification is missing.
Orders
How do I place an order?
On a product with a displayed price, choose any available options and a quantity. Select Add to Cart to keep shopping or Buy Now to go to checkout. Review the items, price, delivery address and payment details before placing the order.
Can I change an order?
Email [email protected] promptly with the order number and the requested change. Changes depend on the order’s status. We will confirm what can still be updated.
How can I check my order status?
Use the order confirmation and any tracking details you received. If you need help, send us the order number and the email used at checkout.
Shipping
Where do you ship, and is standard shipping free?
We ship to all 50 U.S. states and Washington, D.C. Standard shipping is $0.00 with no order minimum or coupon.
How long does order processing take?
Order processing takes 1–2 business days before shipment.
How long does shipping transit take?
Allow 2–5 business days after shipment.
What is the total estimated delivery time?
Allow 3–7 business days, including processing and transit. Business days are Monday through Friday.
How do I track a shipment or report a delay?
Use the tracking information when available. If the order is late or the carrier has stopped posting updates, send us the order number and tracking number. See the Shipping Policy for details.
Returns and refunds
How long do I have to request a return?
Request a return within 30 days after delivery.
How do I start a return, and who pays the return shipping?
Email [email protected] with the order number, the item and the reason for return. Wait for instructions. We pay return shipping for eligible returns.
When and where will my refund appear?
We process approved refunds within 7 business days after receiving and approving the returned item. We send the refund to the original payment method. The payment provider may need additional time to post it.
What if my item is damaged or different from what I ordered?
Email [email protected] with your order number and a description of the issue. Photos of the item and packaging can help us review it. See the Return & Refund Policy for the full process.
Customer support
How can I ask a product or order question?
Email [email protected]. Include the product title or SKU for a product question and the order number for an existing order.
Where can I read the full policies?
See the Shipping Policy and Return & Refund Policy, or visit Contact Us to reach us.